Skip To Main ContentSkip To Navigation
Ordering Information

Your satisfaction is our main goal, please select from the list below to contact us.
Simply click on any of the below areas for additional information.

General Questions and/or Comments

E-mail General Questions and/or Comments about the Amtrak eStore to Staples Promotional Products at: or call 800-369-4257. We can also be contacted by fax at 712-737-3818.

Placing Orders Online

Shopping for Amtrak products online is safe, secure and easy. There's no need to log in to shop the catalog, just follow these simple steps:

  • - Browse through the Amtrak eStore by clicking on a department and then clicking on the products that interest you.
  • - Add items to your Shopping Cart.
  • - Register or verify your shopper information.
  • - Select your payment method and submit your order.
  • - Print your View Cart page or your Receipt.

Browsing Through the Amtrak eStore

There are two ways to shop through the Amtrak eStore, by clicking on a department and browsing through the product assortment and by using the Search feature to find a specific product.

To browse the product assortment, click on one of the department links located in the left navigation bar.

Adding Items to Your Shopping Cart

Shopping the Amtrak eStore is similar to shopping anywhere—you are in control.

  • - In order to purchase an item, you must first add it to your shopping cart.
  • - To do this, click on the product you want to purchase from the product thumbnail pages.
  • - A detailed product description will be presented, along with a menu allowing you to enter the specific quantity you wish to purchase and/or to specify the size you want (if applicable).
  • - Current on–hand inventory is also displayed here.
  • - Once you have selected the product and specified size and/or quantity, click the Add to Cart button.
  • - You will see the product appear in your Shopping Cart.
  • - This Shopping Cart will expand to include all of your selections and it also allows you to remove or update those selections by clicking on the Remove button or by clicking on the product name to take you back to the product detail page, where changes can be made.
  • - It is not necessary to log in for the Shopping Cart to function.
  • - At any time, you can see an expanded version of the Shopping Cart by clicking on the View Cart button located at the bottom of the Shopping Cart.

Registering (Logging In)

Registering or logging in is not required in order to browse the Amtrak eStore. However, you will have to log in (if you've shopped the Amtrak eStore before) or register (if you are a first-time shopper) when you are ready to check out.

If you have already registered, you will be prompted to enter your name and password when you click Check Out. First-time shoppers will be prompted to enter information such as User Name and Password, name, address, e-mail address, and phone number. This information will default to your billing and shipping information. If your billing and shipping information are not the same, those may be changed when you are ready to complete your order. You can also change this information by clicking on the My Account button on the top menu bar. Once you have registered, the catalog will remember you each time you visit.

Payment Methods

Acceptable Payment Methods for the Amtrak eStore:

  • - eCertificados
  • - Company/Department Charge (available for those authorized)
  • - Tarjetas de Crédito
  • Acceptable credit cards are (Your credit card statement will reflect payment to Staples Promotional Products.):

    • - Visa
    • - American Express
    • - MasterCard
    • - Discover

    Non–acceptable payment methods are:

  • - Visite
  • - Money Order

Submitting Your Order

When you are finished shopping:

  • - Click on the Check Out button, located in the Shopping Cart. The Place Order page will be displayed.
  • - Verify your Billing Information and Shipping Information, displayed on this page. If these need to be updated, click on the appropriate Modify button and make the necessary changes. Click Save.
  • - Verify the Shipping Method. Normally, UPS Ground Shipping is the default method. If necessary, make changes by clicking on the Modify button. Available shipping methods will be displayed in a drop-down box. Corresponding shipping cost estimates will be reflected in the Shopping Cart.
  • - Verify the Order Information in your Cart and make any final changes.
  • - Enter your credit card information and click on Place Order to submit your order into the eStore's secure ordering environment.
  • - Once you have placed your order, a purchase confirmation page will be displayed. From here, you may exit the Online Catalog or continue shopping.

Printing your Receipt

If you would like a printout of your receipt, click on the My Account button on the top navigation. Under My Orders you will click on the Order History link to view your past orders. Click on the specific order for which you want a receipt and print this screen.

Exchange and Return Policy

In Stock Items:
Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive the order. The Customer Satisfaction team is available at 800-369-4257. Return information is printed on the back of the packing slip that accompanies your order.

Personalized or Customized Items:
We are unable to accept returns or process exchanges on personalized items. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and will replace your order or issue a refund. The Customer Satisfaction team is available at 800-369-4257.

Shipping Instructions

Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.
Please note: the cut off time for rushes is 2pm Central Standard Time. That is the latest we can receive an order and still ship same day.

Shipping to Continental U.S. Locations

US Credit Card Purchases, US Gift Certificate Redemptions, and Dealer / Distributor Purchases:

  • - Staples Promotional Products uses a proprietary, freight-on-the-fly quoting system that brings you real-time costs for shipping costs based precisely on what has been ordered.
  • - This system computes the weights and measurements of the products selected and combines that information with the ship-to postal zone of the package(s) to deliver precise shipping costs for ground shipping as well as expedited delivery.
  • - The available shipping methods will display during the check-out process so that it's easy to compare rates and select the option that's the most appropriate to your needs. Simply click on their preferred method/price and complete the remainder of the check-out process.

Company / Department Purchases:

  • - Freight charges will be billed to Amtrak directly by the applicable carrier (FedEx or UPS).
  • - Charges will be charged to the appropriate internal department.

International Ordering Information:

Importer Responsibilities:

  • Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country.

Product Restrictions:

  • Many products can be shipped throughout the world, however, certain items may be restricted or even prohibited in some countries. Other items may be subject to US government export controls or cannot be exported due to their nature, such as perishable or potentially hazardous goods.

Documentation Fee:

  • All export orders are subject to a documentation preparation fee. This fee will be equivalent to 4% of merchandise cost, with a minimum of $4 and a maximum of $400. This fee will be billed at the time of shipment.

Duty and Tax Obligations:

  • Depending on the order circumstances and regulations in many countries, the recipient importer may be responsible for duty and tax obligations including VAT’s and GST’s.

Transit Times and Delivery:

  • International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements. Staples Promotional Products strives to provide information regarding transit time based on the best information available at the time of the order but, SPP makes no promise or guarantee of delivery on or before a particular date.


  • Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization. Please call or email our International Customer Service at or 712-737-4925.

Contact SPP for More Information:

  • For advice on which items can be shipped to specific countries, please contact the Staples Promotional Products customer service team at or 712-737-4925.

Product Sizing Information

Product Sizing Information

Men's Shirt/Jacket
Ladies' Shirt/Jacket
One size is adjustable to fit 6 7/8 - 7 5/8

*Size 3XL is available in limited styles only. Please refer to your online catalog.

Ladies' Shirt/Jacket

*This size chart excludes junior & euro-fit sized items. Please see product copy for details.


For Inventory Click Here: Inventory Report.


For any concerns, comments or questions, send an e–mail to or contact your Customer Service team at 800-369-4257.